Shipping Policy

Last Updated: March 2026

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Welcome to Hush Silks. We are dedicated to delivering your order safely and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

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1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next available business day.
• During peak seasons, sales, or promotional events, processing times may be slightly longer. We appreciate your patience.
• Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

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2. Shipping Destinations

Hush Silks ships to customers worldwide. Shipping options and rates vary depending on your location. Available shipping destinations are displayed at checkout.

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3. Shipping Methods & Estimated Delivery Times

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, customs processing, and courier availability.

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4. Shipping Costs

• Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
• Hush Silks offers free standard shipping on all domestic orders over $75.
• International orders may be subject to additional fees, duties, or taxes upon arrival, which are the responsibility of the customer.

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5. Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.
• Tracking information may take up to 24–48 hours to become active after your shipping confirmation email is sent.
• If you have any issues tracking your order, please contact us at support@hushsilks.com.

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6. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs inspection, import duties, and taxes imposed by the destination country.
• These charges are entirely the responsibility of the customer and are not included in the product price or shipping cost.
• Hush Silks has no control over customs processes or additional charges and cannot predict what fees may apply.
• We recommend checking with your local customs office for more information before placing an international order.

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7. Shipping Delays

Hush Silks strives to meet all estimated delivery windows. However, delays may occur due to:

• High order volumes during sales or holiday seasons.
• Weather conditions or natural disasters.
• Customs clearance for international orders.
• Delays caused by third-party courier services.

In the event of a significant delay, we will do our best to notify you promptly. Hush Silks is not liable for delays caused by circumstances beyond our control.

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8. Lost or Stolen Packages

• If your tracking information shows your order as delivered but you have not received it, please first check with neighbors and any safe locations around your delivery address.
• Hush Silks is not responsible for packages that are lost or stolen after confirmed delivery.
• If your package appears to be lost in transit (no movement on tracking for more than 7 business days), please contact us at support@hushsilks.com and we will open an investigation with the courier on your behalf.

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9. Incorrect Shipping Address

• It is the customer's responsibility to provide a complete and accurate shipping address at checkout.
• If an incorrect address is provided and the order has already been dispatched, Hush Silks cannot be held responsible for non-delivery.
• If you notice an error in your shipping address immediately after placing your order, contact us at support@hushsilks.com as soon as possible and we will do our best to make the correction before dispatch.

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10. Damaged Packages

• If your order arrives visibly damaged, please take clear photos of the package and product before accepting or opening it.
• Contact us within 48 hours of delivery at support@hushsilks.com with your order number and photos.
• We will arrange a replacement or issue a full refund depending on the situation.

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11. Contact Us

If you have any questions about your shipment or our Shipping Policy, our team is happy to help:

Email: support@hushsilks.com Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST) Response Time: We aim to respond to all inquiries within 24 hours.